Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@valamybliss.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@valamybliss.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@valamybliss.com.
All items sold by Valamy Bliss are custom-made to order and printed specifically for you. Due to the personalized nature of our products, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Defective or Damaged Items We stand behind the quality of our products. If you receive an item that is defective, damaged during shipping, or materially different from what you ordered, please contact us at support@valamybliss.com within 7 days of delivery with your order number and photos of the issue. We will gladly provide a replacement or full refund at no additional cost to you.
Wrong Item Received If you receive the wrong item, contact us at support@valamybliss.com within 7 days of delivery with your order number and photos. We will send the correct item at no charge.
Order Cancellations Orders may be cancelled within 24 hours of purchase for a full refund. Once production has begun, orders cannot be cancelled.
Refunds If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
Contact Us For any questions about your order, contact us at support@valamybliss.com or write to us at: Valamy Bliss, 219 North Main Ave Unit #104, Scranton, PA 18504